FM Service Quality - The Supplier Perspective
Initiated
by: |
Assisted
by: |
Supported
by: |
 |
 |
 |
Dear Colleague,
In a joint initiative to define and measure FM service quality, we are delighted to invite you to take part in a groundbreaking research project in which we recently identified nine clear dimensions of FM service quality as well as strong relationships between service quality, customer satisfaction and purchase intentions of customer organisations.
To also uncover the impact of FM service quality on profitability and revenue growth for supplier organisations, we would like to ask you to complete the relevant survey below. In order to increase the reliability of the results, we encourage you to forward this email to other account managers responsible for cleaning, catering and security services.
Upon completion of
the survey you will receive a full report on FM Service Quality
in the UK (so please insert your personal details when completing
the survey). For more information, please contact Hermen van Ree - hermen.van.ree@ipd.com
or 07875 776719.
Please click on the button below most appropriate to you:
Our surveys are part of the Turning Point Programme, which is a knowledge exchange network that focuses on the service value chain and its applications in facilities management. With the Turning Point Programme, IPD Occupiers has been named as a finalist for the 2007 PFM Awards and recently won the 2008 European FM Researcher of the Year Award.